Privacy Policy for HerbHaven Hounds

At HerbHaven Hounds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a booking or purchase through our online platform, HerbHavenHounds.com.

1. Information We Collect

We collect various types of information to provide and improve our pet grooming services and online product sales.

• Personal Data You Provide: When you book a grooming appointment, make a purchase, create an account, or contact us, we collect personal information such as your name, pet's name, pet's breed, pet's age, physical address, email address, and phone number. Payment information is collected and processed by secure third-party payment processors.
• Transaction Data: Details about the services you purchase from us or the orders you place for organic pet care products.
• Communications Data: Records of your communications with us, including inquiries, feedback, and customer support interactions.
• Technical Data: Information about your device and how you access our online platform, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this service.
• Usage Data: Information about how you use our online platform, services, and products.

2. How We Use Your Information

We use your personal data for various purposes, including:

• To provide and deliver the services you have requested, such as pet grooming appointments and organic pet product purchases.
• To process your transactions and manage your orders.
• To communicate with you about your appointments, orders, and inquiries.
• To improve our services, products, and online platform based on your feedback and usage patterns.
• For internal record keeping, accounting, and legal compliance.
• To send you marketing communications regarding new services, special offers, or products that we believe may be of interest to you, provided you have consented to receive such communications.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

6. Cookies

Our online platform uses cookies to enhance your browsing experience, personalize content and ads, provide social media features, and analyze our traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us:

HerbHaven Hounds

1646 Decatur Street

New York, New York, 11385

United States